Nile Shop Refund & Return Policy

1. Your Right to Cancel an Eligible Online Order

Customers may have a right to cancel an eligible electronic transaction within the applicable statutory period, including the seven-day period provided under applicable Ethiopian electronic transaction law, subject to the nature of the goods/services and any statutory exceptions.

This statutory cancellation right is separate from, and in addition to, the return process described below for defective, damaged, incorrect, or non-conforming products.

To exercise a cancellation right for an eligible order, please contact us using the details below, with your order number, as soon as possible.

2. Defective, Damaged, Incorrect, or Non-Conforming Products

If your order arrives damaged, defective, incorrect (you received the wrong product), or materially different from its description on the Site, please contact us promptly.

These situations may be subject to separate consumer-protection rights under applicable Ethiopian law, in addition to the remedies described in this Policy. Nothing in this Policy is intended to limit those statutory rights.

3. How to Request a Return

To request a return, cancellation, or report an issue with your order, please contact us using the details below. Please include:

• Your order number
• A description of the issue
• Photographs or video of the product, where this would be helpful in reviewing your case (for example, for damaged, defective, or incorrect items)

4. Return Conditions

Where a return is appropriate, and subject to applicable law, we ask that:

• You contact Nile Shop before sending back a product, so we can provide instructions
• You provide your order number
• The product is returned following the instructions we provide
• The product is not intentionally damaged during return
• Certain products may be subject to legitimate exceptions due to their nature (for example, hygiene-sensitive items) — any such exception will be applied reasonably and consistently with applicable law, not as a blanket restriction

5. Refunds

Where a refund is approved, Nile Shop's preferred refund method is the original payment method, where reasonably available and technically supported by the relevant payment provider.

• Not every payment method or provider may be able to return funds in exactly the same way in every circumstance.
• Where reasonably available, approved refunds will be returned through the original payment method. The actual timing of funds appearing in your account may depend on your payment provider or financial institution, and may take additional processing time beyond Nile Shop's own processing.
• Where applicable Ethiopian law establishes a mandatory refund period or process, this Policy does not contradict or restrict that requirement.

6. Refund Amount and Charges

What is refunded depends on the circumstances of your return:

• Product price — refunded in full where a return or cancellation is approved. Where an advance payment (such as a 25% deposit) was made and the balance was not yet paid, only the amount actually paid to Nile Shop will be refunded.

7. Order Cancellation or Non-Delivery by Nile Shop

If Nile Shop needs to cancel your order (for example, because a product became unavailable, a supplier could not fulfil the order, a pricing/technical error occurred, or for suspected fraud, payment failure, or a legal/regulatory reason), and you have already paid, you will receive an appropriate refund. Refund timing will be consistent with the "Refunds" section above and subject to applicable law and payment-provider processing.