Nile Shop Privacy Policy
Effective Date: August 14, 2026
Business Name: Nile Shop · Website: nileshop.store
Nile Shop ("Nile Shop," "we," "us," or "our") operates the website nileshop.store (the "Site"). This Privacy Policy explains what personal information we collect from you, why we collect it, how we use it, and the choices you have regarding your information.
This Policy is designed with reference to the principles of Ethiopia's Personal Data Protection Proclamation No. 1321/2024. Where any provision of this Policy conflicts with a mandatory requirement of applicable Ethiopian law, the mandatory legal requirement will prevail.
By using the Site, you agree to the collection and use of information as described in this Policy.
1. Information We Collect
We collect information that you provide directly to us, and information generated through your use of the Site. This includes:
- Account information: name, email address, and password (stored in encrypted form)
- Contact details: telephone/mobile number
- Delivery and billing addresses: including city, region, and any address details you provide
- Order information: products purchased, quantities, prices, and order history
- Cart information: items you add to your shopping cart
- Customer support communications: information you share with us when you contact us for help
- Payment transaction references: confirmation and reference information returned to us by our payment providers (we do not collect or store your full card number, CVV/security code, or mobile-money PIN)
- Technical and log information: information that may be automatically collected by our hosting provider, security systems, or payment providers in the course of operating the Site securely
We only collect the categories of information listed above. If we begin using additional tools such as analytics or advertising services in the future, we will update this Policy accordingly before doing so.
2. Why We Collect Your Information
We collect and process your information for the following purposes:
- To create and manage your account
- To process and fulfil your orders
- To communicate with you about your orders, account, or customer support requests
- To arrange delivery of your products
- To process payments through our payment providers
- To maintain the security and proper functioning of the Site
- To comply with applicable legal and regulatory obligations
3. How We Use Your Information
We use the information we collect only for the purposes described in this Policy. We do not sell your personal information to third parties.
4. Payment Information
Nile Shop does not directly collect, view, or store your full card number, card security code (CVV), or mobile-money PIN/credentials. Payments made on the Site are processed by trusted third-party payment providers:
- Stripe, for card payments
- Chapa, for supported Ethiopian payment methods, including Telebirr and CBE Birr where available through our integration
When you make a payment, your payment details are transmitted directly to and processed by these providers in accordance with their own privacy policies and security standards. Nile Shop retains only the limited transaction and reference information that these providers return to us (for example, a transaction reference number and payment status), which we use to confirm and process your order.
We encourage you to review the privacy policies of Stripe and Chapa to understand how they handle your payment information.
5. How We Share Your Information
We may share your information with:
- Payment providers (Stripe, Chapa) — to process your payments
- Delivery/logistics providers — to fulfil and deliver your orders
- Service providers necessary to operate the Site — including our hosting, database, email, and cloud storage providers, who process information on our behalf and only as necessary to provide their services to us
- Legal and regulatory authorities — where required by applicable Ethiopian law
Business transfers
If Nile Shop is involved in a merger, acquisition, or sale of business assets, customer information may be transferred to the new owner as part of that transaction. The new owner will continue to be bound by this Policy, or customers will be notified of any material changes.
We do not share your personal information with third parties for their own independent marketing purposes.
6. Cookies and Similar Technologies
The Site may use cookies or similar technologies that are necessary for the Site to function properly, including for:
- Keeping you signed in (authentication)
- Maintaining your shopping cart
- Completing checkout
- Security and fraud prevention
- Managing your session
- Remembering your language preference (English/Amharic)
We do not currently use analytics, advertising, or third-party tracking cookies (such as Google Analytics or Meta Pixel). If we add any such tools in the future, we will update this Policy and, where required, obtain any necessary consent before doing so.
7. Data Retention
We retain your personal information for as long as necessary to provide our services to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. If you close your account, we may retain certain information as required by applicable law (for example, transaction records for tax or accounting purposes).
8. How We Protect Your Information
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable Ethiopian law, you may have rights regarding your personal data, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal and legitimate business retention needs
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, or if you have a privacy-related complaint or request, please contact us using the details below. We will respond to your request within a reasonable time.
10. Children's Privacy
The Site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, features, payment methods, applicable laws, or privacy practices. The effective date at the top of this Policy will indicate when it was last updated. We encourage you to review this Policy periodically.
Contact Us
Primary Customer/Order Email: orders@nileshop.store
Secondary Business Contact Email: kassamamo80@gmail.com
Phone: +251 913 423 473
Location: Bole - Bulbula, Addis Ababa, Ethiopia
This document is provided for informational purposes as part of Nile Shop's commitment to transparency and is not a substitute for independent legal advice.